You are here: Home > Support > FAQ

Top Questions

What are the system requirements for Glary Utilities?

Our product is compatible with Windows 7, 8, 10, 11, XP, Vista, 2008. 32/64bit version.

How do I renew my license code?

We always provide renewal discount to our customers. Customers can renew their license code here. By renewing, you will get a new subscription and a new ONE YEAR license code. You need to manually register Glary Utilities with your new license code.

Lost License?

To retrieve lost license code, please send email to, including your name, email address and Order ID(if known). We are happy to provide you your registration code again.

Note: The email address must be the same as the one you used when ordering the product.

Why didn't I receive the license code?

The reasons might be:

1) Due to your email settings, the email containing license code may go to your Spam folder directly. Please check it there.

2) You provided an invalid email address when you ordered the software.

3) Your email service provider rejects emails from unknown senders.

If you still cannot find the email, please reach us via and we will help you soon.

Should I pay extra fee if I transfer my license code from current computer to another one?

It's FREE to transfer your license code to another computer as long as your license code is in valid period. Or you can contact for help.

How to register to get the PRO version?

You need to manually register the program with the license code you purchased. The license code can be found in the email you received after you purchased the program.

After you use the license code to successfully activate the trial version and then you can enjoy Glary Utilities Pro.

When you run Glary Utilities after installing it, click "Manage License" button under the "Overview" tab.

It will pop up a box for you, please click "Refresh".

Enter your name and the registration code, and finally click "Activate Now".

If you successfully register with your license code, the trial version will turn into the pro version.

How to change the language?

Open Glary Utilities -> Click Menu icon on the top right -> Select Settings( the fifth button in Menu ) -> Click General Settings on the left panel -> Choose the language you want on the right panel -> Click OK.

How to stop running Glary Utilities on Windows startup?

Open Glary Utilities -> Click Menu icon on the top right -> Select Settings( the fifth button in Menu ) -> Click General Settings on the left panel -> Do not checkup the box before "Load Glary Utilities automatically on Windows startup" -> Click OK.

I am a PRO user. How can I automatically download the PRO updates?

Open Glary Utilities -> Click Menu icon on the top right -> Select Settings( the fifth button in Menu ) -> Click General Settings on the left panel -> Checkup the box before "Automatically download updates in the future" -> Click OK.

How to uninstall Glary Utilities?

To uninstall Glary Utilities from your computer:

1. In the Start menu click Control Panel ( you may need to click Settings first ).

2. Click Uninstall a program, or Programs and Features, or Add or Remover Programs.

3. In the list of programs select Glary Utilities, and then click Uninstall/Change, or Uninstall.

4. Follow the displayed instructions to complete the uninstallation.

Sales FAQs

How long is the valid service time of the license code?

It is 1 year subscription for up to 3 PCs. The valid service time of the license code is ONE YEAR, and you can use one license code on your 3 PCs. During the one year, you can update to any new version free of charge.

What kind of payment do you accept?

We accept Visa / MasterCard / Eurocard, Bank / Wire transfer, American Express, Diners Club, JCB, PayPal, Credit / Debit card (Payment information by Fax), Discover / Novus, and Alipay.

Please choose the appropriate payment option to finish your order.

What is the differences between your Trial version and Pro version?

For the pro version, it is for the business use. You can get 30 days full function trial. When the trial period is over, you have to pay for it to get a license to activate Glary Utilities trial version.

What is the refund policy?

We provide functional trial versions of all our software so our customers can fully evaluate and try the software before making a purchase.

In addition we also offer a 90-day money back guarantee.

When will I receive my license code information after purchasing for Glary Utilities Pro?

When purchasing by credit card, you will immediately receive your registration and license code information via email. If the product is purchased using one of our alternative billing methods, you will receive your registration and license code information as soon the payment has been received and cleared.

Please note some small delays may occur in verifying your credit card details under some circumstances.

If your can not find an answer to your question in this page, contact us and we'll back to you as soon as possible!

Glarysoft uses cookies to improve content and ensure you get the best experience on our website. By continuing to use this website, you agree to our privacy policy.