Frequently Asked Questions

Lost license?

Please visit Lost License or My Account to retrieve the lost license code. Please note that the email address must be the same as the one you used when ordering the product.

Or you can email [email protected], including your name, email address, and order number (if known). We will be happy to help you find your license code.

Should I pay an extra fee to transfer my license code from my current computer to another one?

It’s FREE to transfer your license code to another computer as long as your license code is in a valid period.

What is the refund policy?

We provide functional trial versions of all our software so our customers can fully evaluate and try the software before making a purchase.

In addition, we also offer a 90-day money-back guarantee.

Why didn’t I receive the license code?

The reasons might be:

1) The email containing the license code may go to your Spam folder directly due to your email settings. Please check it there.
2) You provided an invalid email address when you ordered the software.
3) Your email service provider rejects emails from unknown senders.

If you still cannot find the email, please reach us via [email protected], and we will help you soon.

When will I receive my license code information after purchasing?

When purchasing by credit card, you will immediately receive your registration and license code information via email. If the product is purchased using one of our alternative billing methods, you will receive your registration and license code information once the payment has been received and cleared.

Please note some small delays may occur in verifying your credit card details under some circumstances

How to uninstall our product?

To uninstall our products from your computer:

1. In the search box on the taskbar, type Control Panel and select it from the results.
2. Select Programs Programs and Features.
3. Press and hold (or right-click) on the program you want to remove and select Uninstall or Uninstall/Change. Then follow the directions on the screen.

If you can not find an answer to your question on this page, contact us, and we’ll get back

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